Return and Exchange Policy

We want you to be 100% satisfied with your purchase. You can return or exchange items during our 20-days no questions asked grace period. Please contact us with your order number, within 20 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide you with return instructions. Each order is eligible for a one-time exchange. Returns without prior communication with us will not be accepted. Returns made will be refunded in their original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by our credit card settlement service provider to set up the credit transaction with your bank. Customers are responsible for adequately packaging items to be returned. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package. If you would like to exchange your purchase due to damage or defect, please refer to our 90-Day Limited Warranty below.

• Items must be returned within 20 days of the order date for a one-time no questions asked exchange or refund
• Free pre-paid return labels are sent, for returns (US Only). International orders (outside US) will NOT receive a prepaid shipping label
• Customers are responsible for adequately packaging items to be returned
• Returns made will be refunded in their original form of payment
• Merchandise must be unused and in perfect condition to qualify for return or exchange
• Exchanges will be processed within 2-3 days of receiving exchanged item(s)
• Once item to be exchanged is received, a replacement item will be shipped
• If the original item purchased is discontinued or out-of-stock, it may be replaced with a similar option
• For defective or damaged items refer to the 90-Day Limited Warranty.

Our 90-day limited warranty offers a one-time replacement within the warranty period for any defects (excluding deterioration or any defects resulting from normal aging, scratches due to natural wear-and-tear, abuse or improper use of the product). We will work with you to guarantee your satisfaction.

• One-time replacement of the same product within 90 days of the date of original purchase
• Product warranty excludes deterioration or any defects resulting from normal aging, scratches due to natural wear-and-tear, abuse, improper use of the product or any damages caused by accidents, unauthorized modifications, lost or stolen items
• During the warranty period, if you find a defect or fault with your item(s), take photographs of the defect and contact us with your order number and we will send you return instructions
• Free pre-paid return labels are sent, for returns (US Only). International orders (outside US) will NOT receive a prepaid shipping label
• Customers are responsible for adequately packaging items to be returned
• Once item to be exchanged is received, a replacement item will be shipped
• If the original item purchased is discontinued or out-of-stock, it may be replaced with a similar option